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914-241-2134 (EST)

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FAQ

Consigning Questions

What don't you accept?

We DO NOT accept Wedding Gowns, Bridesmaids Dresses, Menswear or Children's Clothing.

What is your consignment policy?

Click here to get the details on our consignment policy.

What items do you buy outright?

We buy classic style handbags and accessories from Chanel and Hermes.

What items do you take on consignment?

We look for woman's luxury designer items in pristine condition and we consign items seasonally (For seasons breakdown click here). We sell designer handbags, clothing, shoes, jewelry (fine & costume) and fashion accessories.

SHOPPING QUESTIONS

What condition are the items in?

We are selective in the luxury goods we purchase and generally sell only new, like new or gently used items. Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears. Leather is supple and devoid of creasing. Natural tan leather has darkened due to contact with air and human skin although there are no signs of staining. Every item includes a detailed description of its condition and images of any slight flaws or signs of wear. We do not sell items that are damaged beyond regular wear and tear. This includes items with broken hardware, zippers, significant tears or stains.

Are the images shown on your website of the actual items listed for sale?

Yes, we take detailed images of every product that we sell. We do our best to provide images of areas of wear for a pre-owned items

What are US shoe measeurement for EU sizes?

Most of the designer shoes listed for sale on our website use European (Italian) sizing, but generally run 1/2 size small. To use the following chart, take your heel-to-toe length and convert your inches measurement to your U.S. or Euro size.

Women's Shoes
US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
ITALY 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
FRANCE 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43
UK 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10
JAPAN 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29

What are the US and International clothing sizes?

Women's Clothing
COUNTRY XS XS S M M L XL XL
US 0 2 4 6 8 10 12 14
ITALY 36 38 40 42 44 46 48 50
US 0 2 4 6 8 10 12 14
UK 4 6 8 10 12 14 16 18
FRANCE 32 34 36 38 40 42 44 46
JAPAN 3 5 7 9 11 13 15 17
JEANS 23 24-25 26-27 28 29-30 31-32 33

How do you measure bags?

How do I know I’m buying an authentic item?

We guarantee that everything we sell is 100% authentic or your money back. click here

Do I have to pay sales tax?

Items shipped within NY are subject to sales tax. Items shipped out of state are tax exempt.

Is my credit card information secure?

Yes, we do not keep any card information on file and all orders are processed through secure SSL servers.

Can I check my order status?

You can track your order once it is shipped. Upon charging your credit card, you will receive a confirmation email with tracking information.

My shopping bag

The shopping bag is where you keep your selected items until you are ready to check out and make a purchase. Not only will it keep items while during your shopping session, it will remember what you placed into your shopping bag for up to 1 day. Keep in mind that items listed on Penny Pincher Boutique are extremely limited in supply so don't be surprised if the item you had saved in your shopping bag is sold the next time you visit the site.

Checkout and payment

If you prefer to keep things simple and not create an account, you'll be offered that option at checkout. However, creating an account will make the checkout process quicker on future orders since your billing and shipping info will be saved in our secure system. At checkout, you'll have several option for paying. We accept VISA, MasterCard, American Express, Discover cards along with PayPal. Please note for PayPal orders, we can only ship to the address associated with the account.

Pricing

Please note that the convenience of shopping our products on-line comes at a slightly higher cost to you. We incur fees for our on-line sales, for web maintenance and upkeep resulting in price differences between our online items and our in store items.

SHIPPING & RETURN QUESTIONS

What is your return policy?

Returns are accepted from our website however you must contact Penny Pincher Boutique within 24 hours of delivery via phone or email as to why you would like to return the item. Items must be shipped back to us via mail or you can also return in person at Penny Pincher Boutique within 14 days. Original packaging must be returned with items (that’s if designer packaging was provided to you) and tags still attached on items returned. If we see any additional wear on the item we will not take it back. To avoid returns please contact us with any questions before placing an order. In addition, Hermes & Chanel Handbags, jewelry, scarves and leather accessories are NOT returnable (As noted in each listing), However Hermes & Chanel clothing and shoes are returnable.

Is a signature required upon delivery?

In order to help ensure the safe delivery of your order, the carrier will require a signature upon deliver for all orders over $1000.00

Can I have my purchase shipped to a different address?

Yes, just enter the desired ship-to address in the "shipping address" section of your shopping bag. Please note that for PayPal orders, we can only ship to the address associated with the account.

What are your shipping fees?

Penny Pincher Boutique ships via USPS (U.S. Postal Service)

Domestic (USA) Shipping Rates:

  • FREE shipping is for Domestic USA customers only + Only for orders under $1000.00
  • Orders over $1000.00 will be calculated accordingly
  • Shipping service used is USPS Priority Mail; this service delivery is 1-3 days.

Overnight Shipping

This service has a flat fee and does not depend upon your order total - Flat fee of $45

International Shipping Rates:

  • Shipping service used is USPS- Priority Mail International

When will my order ship?

Items will be shipped within 2 business days after payment is received and verified. (Excluding Sundays and holidays)

Do items come with original packaging and paperwork?

Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions